Service Guarantee

Customer Satisfaction is our Ultimate Goal.

One hundred percent of our group leaders rate their overall experience good to excellent. We’re so confident you’ll agree that we’re going to guarantee it! The T&C Service Guarantee is our written pledge that your entire trip experience–from your first contact with us all the way through to your post-trip review–will be first-rate.

If upon your return, you feel that your overall experience does not deserve a good or excellent rating, we will invite you to be our guest at our next Global Conference to London and provide a $1,000 voucher for you as a group leader¹ to use toward your next T&C tour. No questions asked and no strings attached!

What to Expect with T&C

Expand and collapse details on our Service Guarantee below by clicking on the + and - signs for each bullet.

+ Guaranteed Single Rooms for Group Leaders: Relax in the comfort and privacy of your own room² when you lead a group of at least 10 participants. You may, of course, choose to share a room with a companion.
+ 3- and 4-star Hotels in Convenient Locations: Comfort is key and time is money. We promise you’ll stay in comfortable hotels near points of interest.
+ A Personal Touch: You’ll work with an expert tour consultant from the moment you begin planning a T&C tour to your final last minute questions. At T&C you can feel assured that what you’re promised will be delivered—we’ll never pass you off to another department where your preferences could get lost in transition.
+ Service of Top-Trained Tour Managers: T&C Tour Managers are travel gurus. They thrive on sharing their passion for different cultures and giving you and your participants the opportunity to see the world through the eyes of those who live and work there. They speak the language, know the sights to see and the best ways to get there—they know how to make tours explorations.
+ Confirmed Flight Information at Least 45 Days Prior to Departure: With information early, you'll be able to plan well in advance for getting your group together at your departure airport.³
+ Confirmed Hotel Information at Least 45 Days Prior to Departure: Check one more key item off your list!⁴
+ Air-Conditioned Touring Buses: T&C only uses modern, well maintained touring buses with fully-functioning air conditioning systems—our participants deserve comfort.
+ Our Renowned “RED CARD” System Enabling you to Activate our 24/7 Worldwide Network to Solve any Problem: Enjoy peace of mind knowing that if something on tour does fall short of expectations you will simply hand the Red Card you received in your pre-departure materials to your tour manager. He or she, along with the T&C network of overseas local offices and our 24/7 worldwide duty officer system, will then jump into action to resolve the problem immediately.

1 For Service Guarantee purposes, “group leader” is defined as someone who organizes a group of five or more full-paying participants.

2 This single room offer for group leaders is not transferable and does not apply to overnight trains, ferries or cruises.

3 If circumstances beyond our control prevent us from meeting this 45-day mark, we will remain in close contact with you until your flights are finalized. Last minute flight changes enacted by airlines do of course sometimes occur and we will contact you immediately should such a change affect your group.

4 If the possibility of a hotel upgrade exists or in the rare case that a hotel overbooks itself, we will contact you immediately to discuss your options.