G
reat Reasons to Travel with Travel & Company
1. Satisfaction Guaranteed
2. Superior Hotels and Transportation
3. Expert Tour Managers
4. Easy, Hassle Free Planning
5. Tours Paced for Exploration and Discovery
6. Solid Financial Security & Integrity
7. Our Unbeatable Reputation
8. Quality Control and Rapid Response Network
1. Satisfaction Guaranteed
No other travel company takes care of you like Travel & Company—it’s that simple. Our Service Guarantee holds us accountable to each and every group leader to keep our promises, including guaranteed single rooms for group leaders, a single, dedicated tour consultant and more. We let you know in advance exactly what you can expect from Travel & Company, and if you aren’t satisfied, we take action.
2. Superior Hotels and Transportation
TIME IS MONEY
Your time is a precious commodity. We help you make the most of it by booking hotels in city centers, near public transportation and major attractions.
COMFORT IS KEY
It’s just not possible to enjoy yourself and get the most out of your tour if you are tired. That’s why we only use high quality, 3- and 4-star hotels.
FASTER IS BETTER
We schedule travel for you the way we'd schedule it for ourselves. That means, whenever possible, the shortest and most comfortable distance between two points—more intercontinental flights, fewer multiple-transfer flights and local trains. We use the Eurostar exclusively for all travel between London and Paris, saving hours of travel time.
3. Expert Tour Managers
T&C Tour Managers are travel gurus. We like to think of them as equal part commentator, educator, advocate and stopwatch! They can cut through red tape, make long lines disappear and explain the importance whatever it is that’s in front of you or whatever’s coming up next. They know the perfect perch to see the sunset, a restaurant that stays open late, a fabulous boutique off the beaten path—they know how to make a tour an exploration. And the result of all their hard work speaks for itself—98% of group leaders who traveled with our tour managers in 2007 rated them good or excellent.
4. Easy, Hassle Free Planning
PLANNING PARTNERS
Talking with a T&C Tour Consultant is like getting advice from a very well-traveled friend. They, like all T&C staff, take their work personally and pride themselves on making the planning and registration process a breeze. Tell them your interests, goals and concerns and they’ll help you identify the factors that will make your trip a success and even suggest options you may not have considered. Most importantly they know that it’s not enough for your tour to be just okay, it needs to be once-in-a-lifetime fantastic!
LEAVE THE DETAILS TO US
You can buy a guidebook, book your flight, search (and search!) online for decent hotel and you’ll probably have fine a vacation. Or you can skip all that, sign up with Travel & Company and know you’ll have a great one. After all, stressing about the museum hours, airport transfers or restaurant choices does not a happy group leader make.
5. Tours Paced for Exploration and Discovery
T&C tours are for explorers, not tourists. Our expertly designed itineraries include many things to see and do and provide enough time to appreciate it. This pace helps participants to absorb all they are experiencing and return home enlightened, invigorated and illuminated explorers of the world.
6. Solid Financial Security & Integrity
You can enjoy peace of mind when traveling with Travel & Company knowing that all payments are protected.
THE USTOA $1 MILLION CONSUMER PROTECTION PLAN
Travel & Company, is a subsidiary of ACIS, which is an Active Member of the United States Tour Operators Association ("USTOA"). This membership requires ACIS to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of T&C customers in the unlikely event of T&C bankruptcy, insolvency or cessation of business. You are welcome to contact the USTOA for complete details on T&C’s Consumer Protection Plan.
CORPORATE AFFILIATION
Travel & Company and ACIS are divisions of AIFS, Inc., the American Institute for Foreign Study. AIFS has been the quality leader in the field of international education for over 35 years. More than one million people have participated in AIFS programs since its founding in 1964.
GENERAL LIABILITY INSURANCE
Travel & Company carries a General Liability Insurance Policy of $50 million as part of the AIFS group. This policy with a AAA-rated security company is an umbrella policy and is held by ACIS. Group leaders are covered as named additional insureds under this plan.
INDUSTRY MEMBERSHIPS
Travel & Company and ACIS demonstrates their proven reliability and professional integrity through active memberships with several esteemed organizations. You are welcome to contact any of them to discuss our standing in the industry.
Airline Reporting Corporation
American Society of Travel Agents
European Tour Operators Association
International Airlines Travel Agent Network
United States Tour Operators Association
7. Our Unbeatable Reputation
Don't just take our word for it; ask the group leaders who've traveled with us:
100% rate their overall satisfaction good to excellent
97% would recommend us to a colleague
Group leaders are the best judge of our quality reputation. At the end of each tour, we ask them to complete evaluations of tour managers, program content, accommodations and transportation. Where the results are positive, we dedicate ourselves to maintaining our service levels. And where areas for improvement are noted, we act on them aggressively.
8. Quality Control and Rapid Response Network
SPOT-CHECKS
Don't be surprised when a U.S.-based T&C staff member checks in on your tour. We constantly evaluate how your tour is going, from the quality of hotels to the expertise of our tour managers.
RAPID RESPONSE NETWORK
Missed flight? Sick? Lost luggage? Our emergency hotline plugs our tour groups into a support network throughout the world, 24 hours a day, seven days a week. Our round-the-clock coverage frees you to think about what shoes you’ll need to climb the Acropolis instead of how to reschedule a transfer because of your late flight. In addition, if you ever find yourself in a situation that does not measure up, we can take immediate action. Group leaders simply fill out a T&C Red Card and hand it to their tour manager on the spot. We'll do everything we can to fix the problem immediately.